MeetIP PRO
Metrics and reports

MeetIP PRO

Unified Communications
for businessMeetIP PRO suite is an AI layer added to MeetIP that delivers control, metrics and monitoring tools.

1

Scalable and modular

Flexible to your needs.

2

Advanced integration

With your usual tools such as CRM, ERP or Power BI.

3

Pay per use

Hire only the modules and functionalities that you need.

Atención al cliente de meet ip

Advanced
metrics

CRM, ERP and Webservices integration

Up-to-date information

Corporate address book (LDAP)

Click2Call
web button

Unified Communications

MeetIP PRO Additional modules

Telemarketing

Telephone polling

API Rest & Web Socket integration

Wallboard Panel

Smart IVR

Total control over the call traffic of your Customer Service
Advanced reporting to maximize support's performance

MeetIP PRO

Reports

Detailed metrics by type, average and comparative
SLA
Call report
Call classification
Call completion chart

MeetIP PRO

Plot & chart display

Review which agent picks up more calls, longer ones, or takes longer to answer.

MeetIP PRO

Dropped calls
management

Unattended calls web dashboard for every queue.

Pending calls tracking in real time.

MeetIP PRO

Real time
monitoring

Setup your own real time monitoring dashboard, based on different criteria and with web display access.

Unified Communications

Smart IVR

Allows two-way communication between MeetIP and the end customer’s environment, automating tasks and speeding up business processes and daily workload.

Smart IVR Basic

MeetIP PRO own database query
VIP numbers lists

Smart IVR Plus

External webservices interaction
Voice recognition and transcript

MeetIP PRO Comunicaciones Unificadas

Integration with your CRM, ERP or Power BI
Allows a smooth communication between the employee and the end customer, providing tools that
improve workflow and task automation within its own management platform.
A key and essential asset for any business' project management.

Integrate voice services into Teams

Microsoft Teams integration

Call any number with just one click from your Microsoft Teams interface and benefit from all functionalities MeetIP has to offer