MeetIP_Call_Center_en Veronica March 21, 2023
MeetIP Call Center

Call Center

MeetIP Call Center

What is MeetIP Call Center?

A Unified Communications Platform aimed to manage all your communications, incluing Agent login to increase control over your Customer Services.

A specific suite designed for businesses with a high incoming simultaneous call volume and require Agent login for a greater control.

and automate processes
Improve the
user experience
Simplified call management
and forms

MeetIP Call Center

Additional functionalities

More efficient
Automate tasks
Optimize processes
ACD reporting
and metrics
Telemarketing campaigns

Main features of MeetIP Call Center
Specific functionalities to manage huge incoming calls traffic efficiently,
assuring the quality of the service

MeetIP Call Center
“Automatic Call Distributor”
Profile-driven automatic call distribution system between agents. Helps keeping callers on hold.
  • Strategic smart routing
  • Call back for queued calls
  • Call monitor
  • Call intrusion
colas ACD

MeetIP Call Center

Real time tracking

Keep track of which agent picks up more calls, longer ones, or takes longer to answer.

  • Call intrusion
  • Call interception
  • Call monitoring
marcador de campañas
elipse 2
MeetIP Call Center
Campaign dialler
  • Configurable dialling option
  • Import lists from a database
  • Several dialling options
MeetIP Call Center
Call recording and statistics, instant feedback
  • Call recording by DDI, agent or queue
  • Agents/queues statistics
  • Incoming/outgoing call charts
  • Data export in CSV & PDF format
  • Agents and queues real-time status

Softphone for
Call Center

Unified Communications app with specific functionalities that helps improving the daily workload.

MeetPhone Agente

Delivering several tools to agents, aimed to maximize productivity and Unified Communications

  • Agent login and chat
  • Status display: extensions, queues & agents
  • Campaigns and classification forms
  • CRM opening

MeetPhone Supervisor

Total control, performance & call supervision

  • Real time monitoring of agents and queues
  • Agents performace tracking
  • Full statistics report generation

Integrate voice services into Teams

logo de microsoft teams

Microsoft Teams integration

Call any number with just one click from your  Microsoft Teams  interface and benefit from all functionalities MeetIP has to offer