What is MeetIP Call Center?
A Unified Communications Platform aimed to manage all your communications, incluing Agent login to increase control over your Customer Services.
A specific suite designed for businesses with a high incoming simultaneous call volume and require Agent login for a greater control.
Best
efficiency
efficiency
Optimize
and automate processes
and automate processes
Improve the
user experience
user experience
Simplified call management
Campaigns
and forms
and forms
MeetIP Call Center
Additional functionalities
More efficient
agents
agents
Automate tasks
Optimize processes
ACD reporting
and metrics
and metrics
Telemarketing campaigns
Main features of MeetIP Call Center
Specific functionalities to manage huge incoming calls traffic efficiently,
assuring the quality of the service
MeetIP Call Center
“Automatic Call Distributor”Profile-driven automatic call distribution system between agents. Helps keeping callers on hold.
- Strategic smart routing
- Call back for queued calls
- Call monitor
- Call intrusion
MeetIP Call Center
Real time tracking
Keep track of which agent picks up more calls, longer ones, or takes longer to answer.
- Call intrusion
- Call interception
- Call monitoring
MeetIP Call Center
Campaign dialler
- Configurable dialling option
- Import lists from a database
- Several dialling options
MeetIP Call Center
Call recording and statistics, instant feedback
- Call recording by DDI, agent or queue
- Agents/queues statistics
- Incoming/outgoing call charts
- Data export in CSV & PDF format
- Agents and queues real-time status
Softphone for
Call Center
Unified Communications app with specific functionalities that helps improving the daily workload.
MeetPhone Agente
Delivering several tools to agents, aimed to maximize productivity and Unified Communications
- Agent login and chat
- Status display: extensions, queues & agents
- Campaigns and classification forms
- CRM opening
MeetPhone Supervisor
Total control, performance & call supervision
- Real time monitoring of agents and queues
- Agents performace tracking
- Full statistics report generation
Integrate voice services into Teams
Microsoft Teams integration
Call any number with just one click from your Microsoft Teams interface and benefit from all functionalities MeetIP has to offer
